Refund Policy
Last updated: November 2, 2026
This policy explains when you can get your money back for a CheckYourDM paid plan (Creator or Business). It is part of our Terms of Service (section 6.6).
1. 14-day refund on your first subscription
If you are not satisfied with your first paid subscription, you can ask for a full refund within 14 days of that first payment — no questions asked.
- This applies once per customer, to the first payment of the first paid subscription on an account.
- Renewal payments, later purchases, plan changes and re-subscriptions are not refundable.
- Refunds are not provided for accounts terminated for violating our Terms of Service.
2. Cancelling instead
You can cancel auto-renewal at any time from Settings. Your plan stays active until the end of the period you already paid for, and you will not be charged again.
3. What happens after a refund
- Access to the paid plan ends immediately and your account moves to the Free plan.
- Nothing is deleted — your automations and data are kept.
- A chargeback or payment dispute ends access to the paid plan while it is open.
4. How to ask for a refund
- Email [email protected] from your account email within 14 days of your first payment.
- International (USD) orders are sold by our reseller Paddle.com, the Merchant of Record. You can also request a refund from Paddle directly using the link in your receipt, or at paddle.net.
- India (INR) orders are sold by Mrinal Talchira and paid through Razorpay.
- Approved refunds go back to the original payment method. Your bank may take 5–10 business days to show it.
5. Your legal rights
Nothing in this policy limits any rights you have under consumer-protection law that applies to you.
6. Contact
Questions about refunds: [email protected].